A highly certified, experienced, and skilled trainer with a background in corrections and social work will be conducting the

webinar, which will touch on defining aggression and hostility, learning about types of aggression and hostility, continuum of

aggression, de-escalation techniques, ways of caring about both yourself and the person in need after the aggression, and, if

time permits, an open discussion afterward.

Be prepared for when someone is aggressive toward you.

Learn how to manage someone else’s aggression, de-escalate the situation, and how to prevent PTSD from developing after

the incident. Participants are encouraged to ask questions, share experiences, and participate in discussions.

If you work with the public, you need to attend this workshop. All students are encouraged to attend. All participants will receive a certificate of participation after the event. *** This is a customized version of UMAB (Understanding & Managing Aggressive Behaviour) that all SafeWalk staff receive as part of their required training. *** Free for all current George Brown College students. Registration at: https://www.eventbrite.ca/e/understanding-and-managing-aggressive-behaviour-u-registration-157517654545