Cleveland Clinic Canada Services
- powered by WeSpeakStudent & Morcare

Manage your health in a new way this year through your WeSpeakStudent and Morecare benefits, presenting our new partnership with Cleveland Clinic Canada. Students can skip the walk-in clinic and long wait times to get instant access to a  nurse practitioner with Cleveland Clinic Canada’s Express Care Online app and the on-campus Virtual Clinics. Whether you need a diagnosis, prescription, medical advice, sick notes, and more, you can gain access to a new level of healthcare anytime you need it.

Students covered under the domestic plan or international plan in the Post Secondary program can access these services.. If you have enrolled dependents in your health benefits plan, they can also use the Express Care Online and Virtual Clinics for their medical needs.

Cleveland Clinic Canada

On-Campus Virtual Clinic

Take care of your health while on campus by visiting the   Cleveland Clinic Canada Virtual Clinic.  Connect virtually with a nurse practitioner who can diagnose your condition with the help of TytoClinic diagnostic tools. This compact device allows your connected nurse practitioner to examine your heart, lungs, ear, throat, skin, and body temperature, to gain a more accurate remote examination of what might be ailing you.

Your nurse practitioner will guide you through the process, and help you get the information you need faster.
To access the virtual clinics on campus, students can visit the Student Association spaces below.

Waterfront Campus

Mondays to Thursdays
SA Office, Room 033

Casa Loma Campus

Wednesdays to Fridays
SA Student Centre, Room 103

St. James Campus

Mondays, Tuesdays, and Fridays
200 King SA Office, Room 147H

Virtual Clinics are open from 9:30 a.m. to 4:30 p.m. on the days above.

For more information on how to use Virtual Clinics, Click Here

For more information or questions, please visit the health benefits office on your campus.

Get care anytime you need it
use Express Care Online!

With the Express Care Online app, you can access care through your devices at anytime of the day, connecting with a nurse practitioner who can help you with non-emergency medical care. Use any wi-fi enabled device such as a phone or tablet, to skip the long wait times and connect with someone who can provide you with instant medical care.

Students can even access mental health support through the service, and be connected to the Cleveland Clinic’s network of mental health specialists , to receive support in a timely manner.

What Can be Treated:

· Flu
· Allergies
· Sinus
· Cough
· Common Cold
· Conjunctivitis
· Low back pain

· Anxiety/Depression
· Acute diarrhea, nausea, and vomiting
· Acute UTI (Urinary Tract Infection)
· Vaginal yeast infections
· Rashes, skin problems, burns, insect bites
· Gout

For more information on how to use Express Care Online, Click Here

Have a Question? Check out our FAQs

How do I access the Cleveland Clinic on-campus Virtual Clinic®?
How do I know if I need to use the TytoClinic diagnostic tools for my virtual visit?
What can the TytoClinic diagnostic tools check?
How do I access the Cleveland Clinic on-campus Virtual Clinic®?

The Virtual Clinic is located on-site at your school. Check with your school for location details and hours of operation.

How do I know if I need to use the TytoClinic diagnostic tools for my virtual visit?

During your virtual consult, your clinician will determine if you will need to use the TytoClinic tools to diagnose your condition. If it is required, your clinician will guide you on how to use the tools and the remote medical exam process.

What can the TytoClinic diagnostic tools check?

The TytoClinic exam kit includes tools for examining the heart, lungs, throat, skin, ears, and body temperature. Tyto can be used for diagnosing acute conditions such as cold, flu, ear infections, bronchitis and sore throats. It can also be used to take high resolution photos of your ear, throat and skin.

What is Express Care® Online?
What are the benefits of Express Care® Online?
Who can use Express Care Online?
Are patients able to obtain prescriptions?
What requests can be met on Express Care Online?
What kind of conditions can be treated through Express Care Online?
What are the hours?
Can the clinician order lab work, ultrasounds, x-rays through Express Care ® Online?
Are patients able to access mental health specialists?
Are patients able to obtain sick notes?
Are patients able to obtain referrals to specialists?
Can I access mental health specialists?
Can I use Express Care Online when I travel?
What is Express Care® Online?

Express Care® Online is healthcare at your fingertips. Whether you have a sore throat, ear infection, common
cold, or another non-emergency medical condition, you can receive care using your smartphone, tablet, or
computer. It has never been easier for you to get a diagnosis and prescription.

What are the benefits of Express Care® Online?
  • Fast and convenient: See a clinician by live video and get a diagnosis in minutes instead of driving
    to a medical office. Plus, receive your prescriptions and referrals as required. Prescription can be
    sent to your local pharmacy or can be delivered anywhere across Canada within 24hours upon
    request.
  • Provides peace of mind: Your Express Care Online provides you with access to world-class
    Cleveland Clinic clinicians anywhere you have Wi-Fi or cellular connectivity
  • Unlimited care: Your access covers all non-emergency issues
Who can use Express Care Online?

Express Care® Online is available for George Brown College students who are covered under a domestic or international plan in a post-secondary program. Please find the detailed instructions in our “how to” guides.

Are patients able to obtain prescriptions?

Yes, except for prescriptions for narcotic pain medications and benzodiazepines. All other medications will be
prescribed at the clinical discretion of the provider.

What requests can be met on Express Care Online?

Prescriptions (except for narcotic pain medications and benzodiazepines), referrals to specialists, sick
notes, and lab work and/or imaging can be fulfilled at the clinical discretion of the provider.

What kind of conditions can be treated through Express Care Online?

Our nurse practitioners will help to diagnose, treat, and prescribe medications for non-emergency
conditions including:

  • Flu
  • Allergies
  • Sinus
  • Cough
  • Common Cold
  • Conjunctivitis
  • Low back pain
  • Anxiety/Depression
  • Acute diarrhea, nausea, and vomiting
  • Acute UTI (Urinary Tract Infection)
  • Vaginal yeast infections
  • Rashes, skin problems, burns, insect bites
  • Gout
What are the hours?

Express Care® Online is available 7 days a week across Canada. Please note that the hours of operation will vary
depending on province and time zone.

Are patients able to access mental health specialists?

Our clinicians on Express Care Online can provide initial mental health support when needed and connect
patients to our network of social workers, psychologists, and psychiatrists to ensure they receive the care they
require in a timely manner.

Are patients able to obtain sick notes?

Yes. Sick notes are provided at the discretion of the clinician.

Can I access mental health specialists?

Our clinicians on Express Care Online can provide initial mental health support when needed and connect you to our network of social workers, psychologists, and psychiatrists to ensure you receive the care you require in a timely manner.

Can I use Express Care Online when I travel?

Your Express Care Online access covers healthcare needs when you travel within Canada.

Is patient information secure during a virtual visit?
What if I experience technical difficulties during my virtual visit?
Is patient information secure during a virtual visit?

Yes. When accessing care via the web or a mobile device, each virtual visit uses secure technology, encrypting all communication over the internet. In addition, Express Care Online is compliant with all HIPAA and PHIPA regulations. All patients’ personal medical records will be confidential.

What if I experience technical difficulties during my virtual visit?

If you experience any technical difficulties during your virtual visit (e.g. dropped connection, pairing issues, etc.) with your Express Care Online app, please contact the Express Care Online support team at 1844-338-3355.

Got your own Question? Here are some options:

WeSpeakStudent

Toll Free Help Line: 1-800-315-1108
Email: help@aclstudentbenefits.com
Online Chat: www.wespeakstudent.com

Student Association

Email: healthbenefits@sagbc.ca
Phone: 416.415.5000 Ext. 2443
Or visit any Student Association office.

Questions?

Student Association
Email: HealthBenefits@Sagbc.ca
Phone: 416.415.5000 Ext. 2443
Or visit any Student Association office.

Fall 2024 Hours:

Casa Loma, Waterfront, & St. James Campuses
Monday to Thursday – 10 a.m. to 4 p.m.
Friday-10 a.m. to 3 p.m.

FAQ

Express Care Online & Virtual Clinic – FAQs

WeSpeakStudent
Toll Free Help Line: 1-800-315-1108
Email: Help@AclStudentBenefits.com
Online Chat: www.WeSpeakStudent.com

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