2020 FAQ

BEFORE YOU READ OUR FAQ:

 

The best piece of advice that the Student Association can give is to encourage you to continue studying and act as though it’s business as usual while off campus and or participating in online classes. We know that you have questions regarding recent changes with how to participate and we encourage you to visit the George Brown College website to receive up-to-date information on an ongoing basis.

EQUITY & ACCESSIBILITY

Will I be refunded for the SAGBC's Safewalk program, considering it is not available during the Fall semester?
I want to submit tax return. How can I get appointment with SA tax clinic?
I am an international student and I need someone to help me in sponsorship process of my partner. Whom should I contact?
I had experienced a traumatic incident that affected my academic performance on an exam. My professor did not consider my critical situation. I feel very frustrated. Who can help me to improve my academic performance?
One of my professors made discriminatory comments about my height and religion. I do not feel comfortable to attend their lectures. What should I do now?
As an international student, I pay more tuition than a domestic student. It is a discrimination and I want to complain about it. Where can I file a complaint?
I need accommodation due to my mental health issue. How can I get accommodation so that I can get extra time to complete my assignments?
I require assistive devices, or laptop access and wi-fi. I cannot receive deliveries due to exposure, what can I do?
I require assistive (AT) technology. How do I access tech support?
My access needs includes low sensory spaces. My home during the pandemic is not conducive to that? What should I do?
How are academic accommodations determined? Especially considering changes to course delivery and types of participation?
I am a returning student, and newly have to register with student accessibility services? Where do I start if I don’t already have an assigned case worker?
Will I be refunded for the SAGBC's Safewalk program, considering it is not available during the Fall semester?

Yes. The SAGBC has temporarily closed the SafeWalk program due to rising COVID-19 numbers and because a lack of students on campus meant the service has been underutilized to this point. The SAGBC is refunding/crediting the fee for its Safewalk program for Fall 2020. The college has flagged this fee and will issue a refund/credit. The SAGBC will reassess this decision for the Winter 2021 semester.

I want to submit tax return. How can I get appointment with SA tax clinic?

SAGBC is exploring options online. Once we have all the details we will post on our website and social media platforms.

I am an international student and I need someone to help me in sponsorship process of my partner. Whom should I contact?

George Brown College staff are not permitted to advise regarding the sponsorship process.  The regulated international student immigration advisors (RISIAs) that we have employed at the College are only permitted to advise up to the point of the post graduate work permit, but not on the Permanent Residency pathway or sponsorship.  Students must seek external advice on such matters.

I had experienced a traumatic incident that affected my academic performance on an exam. My professor did not consider my critical situation. I feel very frustrated. Who can help me to improve my academic performance?

Counselling & Student Well-Being: For students who experience temporary mental health challenges (for eg. in response to a traumatic incident) that impair their functioning and, thus, their ability to meet academic requirements (eg. assignment deadline), counsellors can assist by providing a “Verification of Temporary Impairment” form. This is not appropriate for students with mental health disabilities, who can be best supported with accommodations through Accessible Learning Services.

One of my professors made discriminatory comments about my height and religion. I do not feel comfortable to attend their lectures. What should I do now?

A student contact the Human Rights Advisor in the Diversity, Equity and Human Rights Services office at diversity@georgebrown.ca to hear about the options available, and receive support to make a complaint, if that is what they wish to do.

As an international student, I pay more tuition than a domestic student. It is a discrimination and I want to complain about it. Where can I file a complaint?

All Colleges and Universities in Canada – and almost all academic institutions in the world – have differentiated fees for domestic and international students.  This is primarily based on the fact that domestic student tuition fees are highly subsidized by government funding via tax revenues, whereas international fees are not.  Tuition fees are also determined by program delivery costs.

A student contact the Human Rights Advisor in the Diversity, Equity and Human Rights Services office at diversity@georgebrown.ca to hear about the options available.

I need accommodation due to my mental health issue. How can I get accommodation so that I can get extra time to complete my assignments?

Please register with Accessible Learning Services as we can provide academic assistance options for students with mental health concerns.  We can also recommend additional support from our Counselling and Student Well Being Services.  To register with Accessible Learning Services, please send an email to Don Kezima as soon as possible:  dkezima@georgebrown.ca.

I require assistive devices, or laptop access and wi-fi. I cannot receive deliveries due to exposure, what can I do?

Please do a check-in with your Adaptive Technologist in Accessible Learning Services for guidance and service delivery options.

I require assistive (AT) technology. How do I access tech support?

If you are already registered with Accessible Learning Services, please contact our Welcome desk to be connected with your accessibility consultant.  For St. James and Ryerson:  letstalk@georgebrown.ca, for Casa Loma:  letstalkcl@georgebrown.ca, for Waterfront: letstalkwf@georgebrown.ca.  As an accommodation, your consultant can connect you with our Adaptive Technologist, who can provide guidance for your technical support inquiries.

If you are not registered with Accessible Learning Services, please contact our Intake Coordinator, Don Kezima at dkezima@georgebrown.ca.  Don will provide guidance for accessing our service.

My access needs includes low sensory spaces. My home during the pandemic is not conducive to that? What should I do?

Please do a check in with your Accessibility Consultant for guidance and accommodation options.

How are academic accommodations determined? Especially considering changes to course delivery and types of participation?

You and your Accessibility Consultant will discuss your learning needs and determine your accommodations based on your specific disability, the documentation you provide when you register with Accessible Learning Services, and the expectations of your program.

As courses have shifted to an online nature, accommodations must be flexible to address evolving student needs and requests, with the goal of reducing educational barriers for students. Accessibility consultants will provide academic guidance, advocacy and work with you and your professors to ensure you have equal access to your education in the current environment.

I am a returning student, and newly have to register with student accessibility services? Where do I start if I don’t already have an assigned case worker?

Accessible Learning Services provides accommodation support for a variety of disabilities including mental health challenges. Responses to accessibility questions need to be individualized as there are many variables that need to be considered. Accessible Learning Services has Consultants, Learning Strategists and Adaptive Technologists to assist students in responding to a variety of challenges and environments.

Please contact Don Kezima don.kezima@georgebrown.ca to find out how to get registered with Accessible Learning Services or to ask questions about the process to get disability documentation.

Contact letstalk@georgebrown.ca if you are already registered with Accessible Learning Services and want to make an appointment with an Accessibility Consultant, a Learning Strategist or an Adaptive Technologist.

PRIVACY & CONSENT

Background

Students consent to providing personal information to the College in the course of registering for, and receiving, services from the College. Personal information collected through a learning environment may include their name, information, and in an online environment images as a result of the student’s participation within the class. That said, all students are expected to follow the Student Code of Behaviour and Community Standards and the Code of Conduct for Employees in interacting within a classroom environment whether it is online, via social media or in the classroom setting. George Brown College Academic Integrity Policy also governs use of digital technology and course materials for students and faculty.

Privacy policies bring together a wide range of stakeholders within the College including students, employees, IT and others to ensure all are collecting, using and disclosing the information they gain access to in an appropriate, and limited use manner. It is everyone’s responsibility to follow appropriate use and access guidelines when accessing, viewing or recording course related material within an online learning environment. Follow this link for more information on the College’s Privacy Policy.

I am a resident of ``The George``. There were 3 separate encounters of the staff from the ``The George`` entering my dorm room without any written or verbal consent/ notice provided. I want to make a complaint. Where can I file that complaint?
Including safety planning with security?
I am facing sexual harassment online. How does the GBC Sexual Assault Policy impacted by COVID?
I’m concerned about students taping our classes without my consent. What should I do now?
I have concerns about being tracked virtually on my personal computer by the school. What should I do? who do I speak with?
Normally group work would happen in-class or on-campus. Now I am being contacted across different social media channels at all times. How do I set boundaries on social media?
I’m uncomfortable showing myself and my home on video. Will this impact my participation grades? Can teachers make being on camera mandatory?
I’m concerned about fellow students recording class video chats and conferences. What should I do?
Including safety planning with security?

A student contact the Sexual Violence Advisor in the Diversity, Equity and Human Rights Services office at svra@georgebrown.ca to hear about the options available, and receive support to make a complaint, if that is what they wish to do. The SVRA will refer them to the Public Safety and Security Services (PSS) for safety planning. PSS can be reached at their Emergency Line:

416-415-4000, or for non-emergencies 416-415-5000 ext. 4010

I am facing sexual harassment online. How does the GBC Sexual Assault Policy impacted by COVID?

A student contact the Sexual Violence Advisor in the Diversity, Equity and Human Rights Services office at svra@georgebrown.ca to hear about the options available, and receive support to make a complaint, if that is what they wish to do.

I’m concerned about students taping our classes without my consent. What should I do now?

Student Conduct & Support: The Office of Student Conduct & Support can assist students who have concerns or complaints regarding behaviors of fellow students which contravene the Code of Student Behavior and Community Standards: https://www.georgebrown.ca/sites/default/files/policies/code-of-student-behaviour-and-community-standards.pdf

I have concerns about being tracked virtually on my personal computer by the school. What should I do? who do I speak with?

For Students

Accordance with our privacy policy, the College uses “cookies” which are small text files stored on the browser or hard drive of your computer or mobile device when you visit a College webpage or application. A “session cookie” stores temporary information that is deleted when you close your web browser or turn off your computer or device.  This use of cookies occurs across all our devices when we use computers, to make the web session visits run more smoothly. Students should not be concerned about being tracked if they are following College’s policies such as the College’s Acceptable Use of Technology , Sexual Assault and Sexual Harassment, Human Rights Discrimination or Harassment or the Student Code of Behaviour and Community Standards.

Also The student can reach out to the Public Safety and Security Services (PSS) for safety planning. PSS can be reached at their Emergency Line:  416-415-4000, or for non-emergencies 416-415-5000 ext. 4010

For Faculty

Accordance with our privacy policy, the College uses “cookies” which are small text files stored on the browser or hard drive of your computer or mobile device when you visit a College webpage or application. A “session cookie” stores temporary information that is deleted when you close your web browser or turn off your computer or device.  This use of cookies occurs across all our devices when we use computers, to make the web session visits run more smoothly. Students should not be concerned about being tracked if they are following College’s policies such as the College’s Acceptable Use of Technology , Sexual Assault and Sexual Harassment, Human Rights Discrimination or Harassment or the Student Code of Behaviour and Community Standards

Normally group work would happen in-class or on-campus. Now I am being contacted across different social media channels at all times. How do I set boundaries on social media?

For Students

 Classroom management is the responsibility first and foremost of the teaching faculty. This extends to on-line engagements between students that are facilitated by the teacher or required for the purposes of academic work. Your professor should assist with setting guidelines for appropriate on-line group work, including recommended platforms, timing of engagements and expectations for behaviors. If students have any concerns with respect to the behavior of classmates in on-line group work settings they should address this first with their professor.

Counselling and Student Wellbeing (“Counselling”) is currently running a series of programs to assist students with managing expectations and setting boundaries within this new online learning environment. Some of those series include: Navigating healthy relationships in remote environments.

Students are encouraged to reach out to Counselling for support to seek additional information and support in managing the online learning environment.

For Faculty

 Professors can facilitate a healthy and productive environment for group work by establishing ground-rules and expectations for collaborative on-line engagement among students. Providing guidance around a consistent platform for group interactions, rather than having multiple social media or other channels for communication among students, is one way of providing this assistance. Also setting expectations for the times students should be reaching out to other students in regards to classroom matters, reasonable timelines for anticipating responses, and coaching on communication standards within these types of interactions, as distinct from social interactions, can all assist students in setting appropriate boundaries in these types of group work settings.

I’m uncomfortable showing myself and my home on video. Will this impact my participation grades? Can teachers make being on camera mandatory?

For Students

Setting expectations for class participation, including as requirements for academic credit is within the authority of teaching faculty. In setting these expectations and requirements faculty are required to follow guidelines as set out in academic policies at the College. Students must be advised at the outset of any course as to the method of evaluation that will be used and whether class participation is required as a graded component of the course.

If there are disability related reasons that presents barriers to appearing on video, students should register with Accessible Learning Services to ensure that appropriate forms of course participation and evaluation are available to them. Students may also benefit from support through Counselling & Student Well-Being to assist with any issues related to feelings of anxiety or discomfort in these circumstances.

If factors related to the physical environment such, as lack of privacy in one’s home, create challenges for students in appearing on video, students are encouraged to speak with the professor or program coordinator regarding this issue.

For Faculty

 In supporting a healthy learning environment in new environment of on-line learning, faculty are encouraged to take into the account the widely disparate personal circumstances that may impede a student’s ability to engage fully in an on-line classroom environment. Factors such as poor internet connectivity that compromise the quality of video and or audio, living environments that lack privacy, experiences of anxiety or other mental health challenges, and many others may affect students’ ability to appear on video during on-line classes.

In reference to expectations for employees at the College, in a recent email Anne Sado encouraged the following:

“Respecting boundaries and demonstrating flexibility”

As a diverse and inclusive culture, we show mutual respect in all of our behaviour to create a sense of belonging. During these difficult times, let’s demonstrate heightened empathy and flexibility, and understand that a colleague may need to step away from an online meeting or may not feel “camera-ready” for a video call.”

Extending this same consideration for students and working with those for whom this type of participation may be a barrier to full engagement with the learning environment is strongly encouraged.

GBC Counselling & Student Well-Being is currently offering a webinar on the topic of Supporting Student Mental Health in a Changing Learning Environment, which contains practical information on how to identify and address some of the challenges experienced by students in the current environment of on-line learning.

I’m concerned about fellow students recording class video chats and conferences. What should I do?

For Students

Students are reminded their behavior and interactions within an online environment are must adhere to the Student Code of Behaviour and Community Standards. This means, that students are required to seek permission to record class, including video chats and conferences beforehand recording any class material. Students with academic accommodations who have received an accommodation to record a class should meet with their instructor to identify having such an accommodation and receive the instructor’s acknowledgement to proceed with the recording of the class.

Note: Any recordings made of class content are not to be copied, and to only be used for a student’s personal use, for study and learning purposes. Unauthorized access or use of any course related materials and inappropriate use of digital technology are violations of the George Brown College Academic Integrity Policy. Any violation of this Policy can be reported to the department Chair or Public Safety and Security.

Sharing images, or content without consent or outside of the learning activity may be a violation of the Student Code of Behaviour and Community Standards as well as other relevant policies, regardless of the purposes for which the recording or images were originally obtained

For Faculty

Faculty roles are instrumental in broadly identifying that a class is being recorded to make available to learning, without, naming a specific student. Instructors are encouraged to provide students with recordings of the class lecture in a timely way through the Learning Management System (LMS).

Other FAQ

Will the SA remain open during the school full closure?
Are there emergency financial support for students? New - April 6
Will emergency financial support continue in the Spring 2020 semester? New - July 13
Who is eligible to apply?
How do you apply?
How much money can an applicant expect to receive?
How will applicants know if they’re receiving any funding?
When should applicants expect a response on the application?
What is the processing time upon submitting the application?
If an applicant is approved, when can they expect to receive their cheque?
Is the submission of applications being considered on a first come first served basis? Or are they all being reviewed once the deadline is closed?
If the applicant emails COVID19Fund@georgebrown.ca for assistance, when can they expect a response?
Will this impact the applicants OSAP or Second Career funding?
Will the money received be considered part of the applicants taxable income?
Does the applicant have to pay anything back?
If an applicant is denied, can they appeal the decision?
If an applicant don’t have a SIN or ITN, can they still submit an application?
What if the applicant made a mistake on their application or forgot to provide some information?
What will happen to my semester as a result of the school closure?
Will the Student Association Elections continue? How will campaigning be done?
What about the Student Association events?
What happens if I have academic issues or concerns?
If I have health plan questions who do I contact?
Can I access the SafeWalk program if I am on campus studying late at night?
Will I have access to food through SNAP (Student Nutrition Access Program)?
Is graduation photographer appointment cancelled?
Is the SA regularly updating all of its social media channels, or do you have a particular channel that is the most active and maintained during this reduced service period? New – March 24
Is the Academic Advocacy phone line (ext 6320) forwarded to the staff member’s home, or should I just remove that and include only the email address as contact? New – March 24
Is the info re: health plan that you provided applicable only to domestic students? I believe international students and domestic students have different plans – if that is the case, can you please specify which applies to which population? New – March 24
Still have questions?
Will the SA remain open during the school full closure?

The SA offices and spaces will be closed effective Tuesday, March 17, 2020 until further notice.  Students’ will not have access to SA spaces and offices during this period.

Are there emergency financial support for students? New - April 6

The Student Association and George Brown College COVID-19 Relief Fund aims to assist Domestic and International students facing financial emergencies due to the COVID-19 pandemic.

There are certain requirements that students must have to apply for this fund. Students must:

  • Be enrolled in a full-time program for the Winter 2020 semester
  • Have completed and submitted the application form, which includes a budget declaration and a brief narrative of how COVID-19 has impacted their financial situation (e.g., food insecurity, housing/rent payments, unemployment due to lay-off, unexpected educational expenses, unexpected personal/health expenses, student accessibility costs, visa extensions for international students, other extenuating circumstances).

Apply at georgebrown.ca/gbc-sa-covid19-relief-fund/.

Student Association supports

You can learn more about other financial services and supports provided by the Student Association at studentassociation.ca/covid-19/.

Will emergency financial support continue in the Spring 2020 semester? New - July 13

Yes, SAGBC and George Brown College are continuing to provide emergency financial support to students who have been impacted by the economic effects of COVID-19.

Students can learn more about their eligibility by clicking here. Applications are open from Monday, July 13 to Friday, July 24 (5:00pm).

Who is eligible to apply?

Domestic or International students enrolled in a full-time program for the Winter 2020 semester who are facing any of the following financial hardships due to the COVID-19 pandemic:

1. Job loss for student
2. Increased living costs (temporary location change, community supports no longer available, etc.)
3. Job loss of family member who offered direct support to the student
4. Travel restrictions or increased travel costs
5. Increased educational costs such as access to Wi-Fi, data plan etc.

How do you apply?

Please visit GBC or SA -COVID- 19 page link below and submit your application. The application deadline is: April 15, 2020 (5:00 PM)

How much money can an applicant expect to receive?

Students who meet the eligibility criteria are expected to receive up to $500. Each application will be evaluated according to financial need.

How will applicants know if they’re receiving any funding?

All students who have submitted an application will receive an email containing an application status after the processing is complete.

When should applicants expect a response on the application?

Students will receive a response after the application has closed. Our goal is to respond no later than one week after the application deadline.

What is the processing time upon submitting the application?

Processing may take up to 5 business days after the April 15th deadline.

If an applicant is approved, when can they expect to receive their cheque?

Cheques will be mailed no later than the week of April 27th.

If the applicant emails COVID19Fund@georgebrown.ca for assistance, when can they expect a response?

Students can expect to receive a response within 24 – 48 hours (weekends excluded).

Will this impact the applicants OSAP or Second Career funding?

No, this will not impact OSAP or Second Career funding.

Will the money received be considered part of the applicants taxable income?

Yes, The College will issue a T4A form to all recipients who receive a bursary. Students should submit this when filing 2020 taxes with CRA.

Does the applicant have to pay anything back?

No, this funding is non-repayable.

If an applicant is denied, can they appeal the decision?

This is a special initiative with limited funds and there is no appeal option. As noted on the application website, this fund is subject to availability and there is no guarantee that everyone who submits an application will be approved.

If an applicant don’t have a SIN or ITN, can they still submit an application?

If you are an international student and you do not have a SIN/ITN, please contact COVID19Fund@georgebrown.ca for further assistance.

What if the applicant made a mistake on their application or forgot to provide some information?

Please email COVID19Fund@georgebrown.ca and provide any updated information you would like to include in your application before the April 15th deadline. Please DO NOT submit another application.

What will happen to my semester as a result of the school closure?

This depends on future development of COVID-19 and GBC. Continue to monitor the https://www.georgebrown.ca/covid-19/ for continuing updates on your classes.

Will the Student Association Elections continue? How will campaigning be done?

At this time the Spring Election will continue. Candidates profiles and other information will be posted online. There will be no in person polling stations. Candidates will be encouraged to campaign online and full information and updates can be found at https://www.studentassociation.ca/elections.

Students will receive an email to their George Brown College account on the first day of voting, or may access the voting website by clicking on the link at https://www.studentassociation.ca/elections from the first day of voting onward.

What about the Student Association events?

All Student Association events, workshops, trainings and community actions are cancelled until further notice. Please check the following links to be updated

Website: https://www.studentassociation.ca/

Main SA Social Media:

Instagram: @sagbc 

Facebook: @SAofGBC

Twitter: @sagbc

Community Care Centre

Facebook: @communitycarecentre

Instagram: @communitycarecentre

Recreation and Events:

Instagram: @sagbcevents

Facebook: @EventsSquad 

What happens if I have academic issues or concerns?

Contact the academic support program at academic@sagbc.ca or at our hotline 416-415-5000 ext. 6320, and we will follow up on your concern

If I have health plan questions who do I contact?

Contact us at:

E-mail: healthbenefits@sagbc.ca

Or at

Wespeakstudent

Phone: 1-800-315-1108

E-mail: help@aclstudentbenefits.com

In regards to COVID-19:

  1. As always, Morcare call centre is available to assist with any inquiry, appointment set up and coverage confirmation.
    1. Students can reach us at 1-888-985-1552
  2. In addition, students are able to reach out to the insurance company directly. Their team is equipped to take COVID-19 calls anytime.
    1. Students can reach IAassist at 1-866-472-8356
Can I access the SafeWalk program if I am on campus studying late at night?

SafeWalk program is put off during the college closure. We will keep our students updated with any changes that might occur into our program plans. Please follow us on Instagram and Facebook to be updated.

Instagram: @gbcsafewalk

Facebook: @gbcsafewalk

Will I have access to food through SNAP (Student Nutrition Access Program)?

SNAP program is closed in the three locations (St. James, Waterfront, and Casa Loma Campuses) until further notice.

SNAP will have pre-packaged food hampers consisting of nutritious non-perishable food items available for students to pick up from security at Waterfront, St. James and Casa Loma campus. Alternatively, students can also contact Daily Bread Food Bank to find out where the closest food bank is in their area: 416-203-0050 or visit 211toronto.ca.

Is graduation photographer appointment cancelled?

All in-campus graduation photographs are cancelled. Students are advised to contact New Paramount Studios to take their graduation photos at their studios.

Website: https://www.newparamount.com/

Phone #: 4166535103

Email: NPS@look.ca

Is the SA regularly updating all of its social media channels, or do you have a particular channel that is the most active and maintained during this reduced service period? New – March 24

Yes, any new updates or announcements  goes to all SA social media platforms as we try to maintain a consistent  messaging  cross all of our platforms.  We notice that students engagement is much higher on Instagram so we ensure also Instagram is our channel to be updated.

Is the info re: health plan that you provided applicable only to domestic students? I believe international students and domestic students have different plans – if that is the case, can you please specify which applies to which population? New – March 24

The health plan is for both domestic and international  students with the same company but with different plans. But it’s the same team and the same information provided in the QA is accessible to both to reach out to for any enquiries.

Still have questions?

Please visit the Student Association and George Brown College website often, as information will change frequently

Resources:

For Students

Diversity, Equity and Human Rights Services diversity@gerogebrown.ca

Public Safety and Security 416-415-5000 ext. 8000, 0 from a Cisco phone or text 416-723-4761 https://www.georgebrown.ca/about/public-safety-security

Counselling and Student Well-Being letstalkwf@georgebrown.ca

Accessible Learning Services dkezima@georgebrown.ca

For Faculty

Teaching and Learning Exchange (TLX) https://www.georgebrown.ca/employees/elti

Diversity, Equity and Human Rights Services diversity@gerogebrown.ca

Public Safety and Security 416-415-5000 ext. 8000, 0 from a Cisco phone or text 416-723-4761 https://www.georgebrown.ca/about/public-safety-security

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